Frequently Asked Questions
Everything you need to know about enhancing your living space with RWHOME.
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $75. Most orders are processed within 1-2 business days and typically arrive within 5-7 business days depending on your location.
How do I return a product if I am not satisfied?
We offer a 30-day return policy. If you are not completely happy with your purchase, please contact our support team to receive a return authorization and a prepaid shipping label.
Are your furniture pieces made from sustainable materials?
At RWHOME, we prioritize sustainability. The majority of our wooden products are crafted from FSC-certified timber, and we use eco-friendly finishes whenever possible.
Do you offer assembly services for large furniture items?
Yes, we offer White Glove Delivery for an additional fee, which includes professional assembly in your room of choice and removal of all packaging materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.